FAQs

Please note that these Frequently Asked Questions are not a substitute for the policy wording. For full terms and conditions please see the policy documentation.

All General Commercial Insurance Exhibitors Insurance Organisers Insurance Affinity Partnerships Contractors and Production Insurance
I've had a payment come out of my account from Worldpay - what is this for?
What should a policyholder do if they wish to make a complaint about a) the advice or service they have received from Inevexco or b) the service or cover they have received from the insurer(s) on their policy?
What should a contractor/commercial client do if they wish to make a claim?
Can a contractor/commercial client pay via instalments?
Does the policy cover Stock at Contract Site and whilst in Transit to and from?
What should an exhibitor do if they want to make a claim?
Does the Contractors policy provide cover for contracts outside the UK?
What insurance documents do exhibitors need to satisfy the organiser's terms and conditions?
My insurance expires before the show, can I still upload the documents?
I cannot upload my documents online – I see two cogs and nothing else?
I want to see the policy wording – where can this be found?
I am attending numerous shows – do I have to upload my documentation each time?
I haven’t received an email asking me to upload my documents?
What should an organiser do if they wish to make a complaint about the advice or service they have received from Inevexco?
What should an organiser do if they wish to make a complaint about the service or cover they have received from the insurer(s) on their policy?
What should an event organiser do if they wish to make a claim?
Can an organiser pay via instalments?
Can I just have Public Liability cover for my show?
When should cancellation insurance be placed on cover?
Are cancellation policies annual?
Is adverse weather cover included as standard under the cancellation insurance policy?
Is national mourning cover included as standard under the cancellation insurance policy?
Can the cancellation insurance cover be extended to include terrorism?

The above provides a summary only. Cover is subject to insurer acceptance and the applicable policy terms, conditions, exclusions and limits. Please refer to our Policy Wording for full definitions and coverage.

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